Some of our services appear not to be working at the moment.

Our team has been notified, and is working on sorting out the issue.

The customer answer rate, visible in the Dashboard as below, tells you about what percentage of the requested calls from your website have been answered by the visitor who requested them.

Reasons for this metric having a low score could be:
the phone number did not belong to the person who visited your website
the visitor was "just checking".
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