How to extract and read the .csv call reports
If you would like to analyze the data concerning your calls in more detail than shown in the dashboard, here is a guide how to download and open the report from LiveCall.
Go to your LiveCall panel and click on the Calls tab
Click the download icon on the menu
Report download button
Open the file in MS Excel (or another programme)
Select the column
Go to "Data" and select "Text into columns"
Choose comma as the delimiter

That should allow you to see the file in neat column format!
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